Meet Your Virtual IT department

Whether you are a small-business owner or an officer of a large company, Wessman Virtual IT Department service is guaranteed to save you time, money, and stress.

How much time and money have you wasted paying salary or hourly for IT support? You'd be surprised. Here are two inconvenient truths:

Businesses who can't afford a dedicated in-house IT department deserve the same high levels of technical service and support as Fortune 1000 companies. Wessman Computer Services provides this service to them for a fraction of the cost of an in-house IT professional, and at dramatic savings over hourly service work. The Wessman Virtual IT Department provides a higher level of service than our other fixed-fee service, the Wessman Service Agreement, which focuses more on computer reliability than on expanding and managing systems productivity.

How does it work?

We employ a full staff of dedicated IT professionals to support companies in need of service and support but not willing or able to pay for full-time in-house technicians. We have been a local company in Santa Rosa since 1991, so we can quickly and easily come on-site when necessary, and can connect remotely at any time.

We charge a flat monthly fee in 6-month agreements, so we don't benefit from, and can’t abuse, the conflict of interest inherent in hourly service work. We won't waste your time: the less we are onsite, the more we both benefit, so we’ll get the job done right the first time. Your monthly fee depends on the size and complexity of your computer infrastructure and the number of users.

Who can benefit from this service?

This service benefits any company, large or small, that wishes to run a business instead of dealing with computers.

This service benefits any company, large or small, that wishes to save money on technical support services and use their own time more productively.

Small companies that cannot afford over-blown budgets for technical support will benefit from our cost-savings plans that grow with your business.

Larger companies can benefit even more. You may be employing a full-time technician that spends much of his time standing by for something to go wrong. Instead of paying a full-time salary for intermittent effective work, why not pay a flat monthly fee at a fraction of that cost and use our services only when necessary?

Small Business (8-32 computers) Support

Consider a Wessman Virtual IT Department agreement instead of a paying a "computer guy" to come out at $150 an hour (or more) to fix your problems.

There's often a built-in conflict of interest when you pay a person who benefits from your down-time to fix or prevent it. It can be hard to know if he is providing a fundamental fix for the problem or applying a band-aid in the interest of getting a call-back. Would you rather pay for the job security of an hourly tech or pay for the job security of your own workers?

A Wessman Service Agreement will be much more cost-effective than an hourly tech at addressing the basic downtime threat, and your Wessman Virtual IT Department for small business will cover that threat and all other aspects of operating your information systems in the most cost-effective and liberating way of all.

Why worry about your IT infrastructure when we can take care of it for you?

Larger Business (32-96 computers) Support

Is the systems-administrator position at your company fully cost-effective and justified? Do you wonder if they are more focused on job security than network security? We readily acknowledge that for some businesses an in-house systems administrator is a vital necessity. For most companies, however, it’s clearly not the best choice, and a Wessman Virtual IT Department offers the most viable alternative.

Most in-house systems administrators are not actively productive while waiting for computer problems or a disaster to occur. Most common computer problems can be resolved remotely, while disasters require more than one technician. Your Wessman Virtual IT Department can resolve and (more important) prevent your problems just as quickly and be onsite with multiple technicians when disaster occurs.

There are three main advantages of our Wessman Virtual IT Department as opposed to an in-house systems administrator.

1. An in-house Systems Administrator will seek to change positions frequently to stay current with different network platforms. He knows he needs diversity and challenge to keep his skills sharp.

Your Wessman Virtual IT Department does not leave until they are told to go away, and its technicians are working all the time on different platforms and facing new challenges. You benefit from all their experience as they bring you state-of-the-art solutions.

2. An in-house Systems Administrator takes vacations, training leave, and sick days

Under a Wessman Virtual IT Department agreement you are covered 365 days a year. Wessman Computer Services maintains full documentation on your systems, so all of our technicians are up-to-speed on your exact situation and history.

3. In addition to the in-house Systems Administrator’s salary, there are extra burdens, such as benefits, workers compensation, and taxes.

Under a Wessman Virtual IT Department agreement there are no added burdens or hidden costs, just a fixed, budgeted monthly fee that adapts to changes in your systems.

One great advantage of our Wessman Virtual IT Department is that you can budget for one flat monthly cost. There are no surprise expenses, down-time is almost eliminated, and your people’s productivity is significantly improved.

You can call us in as many times as you see fit for on-site support and questions, and we can support you with remote-access technology. In any case, we guarantee short response times for emergencies, depending on the exact terms of your agreement.

Let us show you how we can improve your business with a custom on-site operational and financial analysis of your present IT situation. Call for an Assessment!

Virtual IT Department Services

We will handle every task an in-house Systems Administrator/IT Department would normally be responsible for, and more than many are capable of, all to the highest standards and using the most modern Microsoft technologies:

Unlimited Instant Remote-Access Support

Our local headquarters in Santa Rosa is staffed with Technical Specialists to respond immediately to your problems. When requested we are in your systems at the speed of light resolving your issues while you watch our progress. Usually we can resolve your issues without compromising your productivity. Even before you notice a problem, our Remote Network Monitoring can prevent down-time and slow-downs.

Unlimited Onsite Support

Our experienced and talented team of Field Support Specialists, trained in all aspects of information technology, responds quickly to service requests that require on-site attention.  If we cannot resolve your issue remotely a Field Support Specialist is dispatched immediately, fully briefed and equipped to resolve your problem. We will respond within the guaranteed onsite response times specified in your plan.

Personalized support

A Wessman representative is assigned to every Wessman Virtual IT client. You have unlimited problem calls to our call center, and your representative is available to you at all times to discuss tactical and strategic questions you might have.

Remote Server and Network Monitoring and Management

Wessman provides pro-active monitoring and management of mission-critical hardware and software systems. Your company's potential IT problems are identified before they create trouble. Your company receives instant support without disruption. Our primary goal is zero down-time.

On-Site Backup Services

Redundant, onsite backups are recommended, configured, and supported as part of the Virtual IT agreement. This provides additional levels of security.

Antivirus Protection and Prevention

Wessman Virtual IT clients are protected from harmful viruses, worms, and Trojan Horses that have blighted so many computers and networks. Under Virtual IT, you will have the most up-to-date virus protection and virus definitions available.

Managed Firewalls and Security

Keep your data secure and available to only those with registered access. Via your company's Internet connection, secure information and resources are made available using the security of a firewall, network-security policies, and file-system security. Wessman always advocates and maintains a tightly secure network. That includes only supporting a wireless network only when your specific needs require it.

Remote Access and Collaboration

Whether you are at a client site, out-of-town seminar, working from home, or at the beach, your Wessman Virtual IT Department gives you access to your company IT resources through our Virtual Private Network (VPN), Work-from-Home, and remote-client services.

Data Recovery

As part of the Wessman Virtual IT agreement we perform first-level data-recovery.

Relocation Services

We will coordinate with your moving company and telecommunications provider to ensure that your move will go smoothly. Zero down-time is our primary goal!

Strategic Consulting

We can also provide the most basic, reliability-oriented services though a Wessman Service Agreement, and all these solutions separately on a project or hourly basis.

Your Wessman Virtual IT Department is the one-stop comprehensive service solution for your company

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